Operational excellence
Consistent service standards
Revenue & retention
Transforming hospitality businesses through proven systems, expert guidance, and practical tools.
Janique Burke is a former Forbes Travel Guide Luxury Hospitality Expert who rated high-end hotels, restaurants, and spas for Forbes' illustrious "Star-rated Program". Using Forbes hospitality standards alongside luxury industry best practices, she developed expertise in evaluating service quality and property excellence.
She is also the author of "Girlfriends' Guide to Luxury: 5 Benefits of Five-Star Hotel Stays", and believes that luxury is attainable for anyone. This philosophy drives her mission to normalize luxury in all areas of hospitality.Rated luxury hotels, restaurants, and spas for Forbes' Star-rated Program
Deep expertise in luxury hospitality operations and service standards
After 8 years in luxury hospitality, Janique saw firsthand what consistent service training could accomplish:
Team members who understand expectations and feel confident in their roles
Operations that run efficiently with standardized processes
Higher average ticket sizes through confident upselling and service excellence
But she also saw how smaller establishments rarely had access to that kind of support. So she built a simple, powerful solution: Team training and tools that actually stick and drive revenue.
•Customer service standards
•Proven scripts and techniques
•Daily shift checklists
•Roleplay practice scenarios
•Incognito inspections
•AI integration
•Restaurant & bar owners
•Managers & team leaders
•Hospitality entrepreneurs
•Coffee shop managers
•Event venue teams
•Anyone tired of winging it
•Trained, confident staff
•Standardized/consistent service
•Higher average checks
•Faster onboarding
•Better reviews
•Increased profits
Turn Every Team Member into a Top Performer
Do you have...
A real-world evaluation of what your guests are actually experiencing, from arrival to farewell.
What’s included
Outcome: Expert evaluation with clear visibility into what guests are actually experiencing and a focused set of changes that will improve reviews and repeat visits. You receive a clear picture of what is working, where service is breaking down, and what to fix first.
Pricing:
$800
One-time audit for single-location independent restaurants
Remote-only option $400
Turning hospitality industry standards into mobile training, practice, and coaching for consistent service. The Hospitality Playbook GPT™ is a digitally trained AI assistant built on proven restaurant hospitality standards. It is not customized to any one restaurant; instead, it teaches and reinforces core industry best practices.
Bite-sized, self-guided hospitality training your team can use anytime during the workweek.
What's included:
Outcome: This is your baseline microlearning tool that any restaurant can plug into for basic, solid industry-standard hospitality training. Your team gets consistent, repeatable training support without needing long workshops or scheduled classes.
$299/month
3-month minimum to start
(ChatGPT access necessary)
What training access means:
Your team can use The Hospitality Playbook GPT™ during the subscription period for self-paced practice, refreshers, and hospitality guidance.
That kind of definition helps prevent confusion and makes the recurring fee feel more concrete.
For restaurants that want a fully tailored assistant, we can build a custom GPT trained on your menu, policies, and voice. You’ll receive everything included in the Service Standards & Playbooks section, but specific to your business and standard opening procedures.
What’s included:
Outcome: You get a private, digital restaurant-specific assistant that supports both operations and training, built on the same microlearning approach.
(ChatGPT access necessary)
Starting at $3,000 setup
+$500/month ongoing support - 3-month minimum to start
(ChatGPT access necessary)
We also offer microlearning for:
We can provide:
Ongoing dedicated support for training refreshers, SOP changes/updates.
Includes:
Monthly check-ins
Training updates
GPT refinements
Performance tracking
The Playbook Essentials digital training bundle gives you the scripts, systems, and service strategies you need to easily implement to boost revenue, reduce turnover, and build a 5-star guest experience on your terms.
📘 Staff Training Booklet – Teach customer service fundamentals
💬 Upsell Script Template – Exact phrases that drive higher checks
📋 Daily Shift Checklist – Tools to improve accountability
🎯 Roleplay Prompts for Team Meetings – Build confidence through practice
📈 First 30 Days Success Plan + Onboarding Workbook – Step-by-step roadmap to fast results
These documents will help staff feel confident, which will enhance the guest experience and increase revenue.
Ready to Grow Your Team (and Your Profits)?
Download the full bundle for $199! Now 50% off
We provide digital resources and AI-powered structured systems aimed at enhancing service quality, staff performance, and revenue.
Our services are designed for restaurant and lounge owners/managers, team leads, and new hospitality entrepreneurs seeking to improve their operations and profitability.
We evaluate your current operations, identify areas for improvement, and implement tailored strategies to meet your specific needs, using AI-powered infrastructure. Send us an email to set up a quick introductory call.
We focus on practical, actionable strategies without unnecessary fluff, ensuring our clients get real results. We also help businesses integrate AI-powered tools to improve productivity and customer relations. We also designed The Hospitality Playbook GPT, which is a 24/7 interactive training assistant/companion for your staff.
Yes, we offer a range of digital resources that can be accessed through our website.
We provide training and structured systems that empower your staff to excel in their roles, leading to improved service and increased customer satisfaction.
